A note about handmade

Every piece is one-of-a-kind and hand thrown, refined, sculpted, glazed, and handled by yours truly. Variations and signs of being handmade are to be expected. I hope you appreciate these small differences as much as I do! That said, I understand buying handmade is not for everyone.

Care

All work is microwave and dishwasher safe but hand washing is highly recommended. Avoid pouring extremely hot liquids into a cold cup. Thermal shock can cause hairline cracks to form and can ruin your piece. I recommend rinsing your cup with warm water to prepare it for your piping-hot coffee!

Packing Materials

Shipping boxes and packing paper is 100% recyclable. Any non-recyclable material found in your shipment has been reused from packages I have received in the mail.

Shipping/Insurance

I primarily ship USPS Priority which is the safest and most affordable option for fragile items. You will receive an email notification when your item ships with tracking information. You can expect your order to ship out within 2-4 business days!

Returns

If you are not completely satisfied with your order, I am happy to accommodate returns and will issue a refund upon receiving the returned product(s). When returning items, please be sure to pack your items back up as securely as they were sent and relay tracking info to me as soon as possible. You will be responsible for the return shipping fees. Once your return arrives, I’ll inspect the item and issue a refund minus the original shipping costs. Please email contact@annashort.art to start a return.

Damages

Every item is inspected before leaving the studio, but accidents can happen when shipping delicate ceramics. If an item arrives damaged please send a couple of photos of the broken piece within 3 business days and we’ll work to find a solution!

Thank you for shopping small!